General Faq
It stands for frequently-asked questions, and its a page on a website that gives quick answers. The idea is to keep the answers short and direct so that people find info quickly.
Our online store primarily offers full hides of leather, with the option to prepare the sides of it according to the buyer's preference. In some specific types of leather, there is the option to purchase by the side, back, or bend. If you are looking for a different cut than what is shown online, give us a call! We’d be happy to give you a quote. See more types of cuts on the Learn page.
The size of the side varies from piece to piece since the size of steers vary. Typically a jumbo heavy native steer side is about 10-16 square feet. Economy sides are typically a little smaller and range from 08-14 square feet. See more types of cuts on the Learn page.
TR (Tannery Run) grade stands for a mixed, unsorted grade straight from the tannery. It includes a natural mix of higher and lower grades without selective sorting. We have four grades: #1, #2, #3 and TR. TR is the primary grade that we currently offer online. TR hides/sides are economical and suitable for most projects. If you have a specific need for grade numbers 1, 2 or 3 please give us a call. We usually keep a range of grades in stock. See more types of cuts on the Learn page.
Our dedication to quality begins at the source. From tanning premium heavy native steer to hand-selecting each order based on your specific requirements, every step is shaped around the customer. We ensure you receive the leather that best supports your final application. Visit our About Us page to learn more about our team.
Of course. Our experienced team can recommend the best leather type, weight, and cut for your project. Contact us during business hours or submit your question here.
The majority of our sides listed on the site are items that we continually keep in stock. Other sides listed are short run or a custom item that was developed therefore quantities are limited. If you are interested in ordering a larger quantity of sides of a leather with limited quantities, contact us for an estimated lead time.
Our website does not feature all the products that we are able to provide. What is listed online is what is currently stocked in our warehouse. If you need a particular color, weight, grade, or cut please contact us. If we don’t have it, more than likely we can have it made at our tannery. Contact us or learn more about customized leather selection here.
Certainly! We understand that purchasing leather online can be challenging when you can’t feel the texture or examine the details firsthand. To make the process easier, we offer free samples—you only cover the shipping cost. Please note that natural variations may cause slight differences in color and thickness between the sample and the final leather. Browse Samples Request here.
Businesses of all sizes may be eligible for our business pricing. Simply complete the form on our Contact Us page and note that you are applying for Business Pricing. Before approval, our team will reach out to discuss your company details and order needs.
You can typically expect to save 25-40% from the retail price with business pricing.
No. We value all of our business customers whether they operate a small or large business. There is no minimum order requirement.
No. There are no fees or annual dues. Once you have received confirmation that you have been approved for a business account, you will have immediate access to the business pricing.
Applying is quick and easy. Simply complete the form on our Contact Us page and note that you are applying for Business Pricing. Before approval, our team will reach out to discuss your company details and order needs. Once approved, you’ll receive your tax ID and other necessary information for future orders.
You can expect confirmation within 1–2 business days, typically communicated via email.
Shipping costs are not included with business account orders and will be added to your invoice. Orders are dispatched according to availability and the most economical option offered by the international parcel service. We can also arrange COD (Cash on Delivery) or ship via your preferred carrier upon request.
No. Whether you need a single piece or 8,000 units—and even more for bulk arrangements—we’re equipped to fulfill your order.
You may place a phone order with us toll-free at +880 1701 005568 or at our office Holding No-000 (Beside Gate No-03 of BSCIC Leather Industry City), Horindhora, Tetuljora Union, Hemayetpur, Savar, Dhaka, Bangladesh. Our office hours are Monday- Saturday 8:30 am -4:30 pm UTC +6:00 hours.
At this time, our system does not process e-commerce payments through PayPal or major credit cards, including MasterCard, Visa, Discover, and American Express. Accepted payment methods include TT (30% advance and 70% after BL copy is sent), LC at sight, or CAD, based on the banking arrangements agreed upon between us.
All our services are executed through our enlisted tanneries, with direct support from our FXL team in Hemayetpur for setup, payment, and delivery. Our mission is to turn your vision into reality while making the process effortless for you. We can communicate by phone, email, or video call—whatever works best for you—and you’re always welcome to contact us for updates or inquiries throughout the process.
Our services are carried out using the tannery’s own premium full-grain leather. We can also produce finished products with your provided hardware. If you need assistance with sourcing, we can guide you, ensuring your products are unique while maintaining high-quality production standards.
Lead times vary depending on the complexity of the project and the size of the order. We strive to provide an accurate timeframe when issuing your quote.
We offer air and sea shipping through international parcel services, airlines, or shipping lines, selecting the most efficient and cost-effective option for your order. Tracking information will be provided upon dispatch, and we can coordinate with your preferred carrier if desired. For full details, please refer to our shipping policy
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